Noise Agency provide modern online survey software that can deliver a range of customer surveys designed to improve your brand engagement:
- Customer Satisfaction Surveys
- Net Promoter Score Surveys
- Event & Conference Surveys
- Marketing & Product Surveys
- HR & Employee Survey
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Our survey systems are designed for business professionals who want to gather feedback from customers, partners, employees, website visitors, or anyone else, using professional, branded, attractive, and high quality surveys.
SEE EXAMPLE: MYFEEDBACK
With a plethora of question options the Noise Survey enables you to gather useful insight and attitudes from your customer or employee base.
AN OVERVIEW OF QUESTION TYPES
- Multiple Choice - Select one or more of the following options
- Rating - Allows a person to rate based on a scale of 1-N
- Short answer - A free form text field for open-ended questions
- Picture Choice - A multiple choice question with pictures as options
- Rank - Allows a person to stack rank a series of options
- Form - Proves free form entry of text from multiple defined fields
- Slider - Allows a person to define how the feel on a spectrum
- Grid - Provides a simple way to ask a question with multiple items (for multiple choice or rating)
- Net promoter Score - Provides a way to ask the industry standard NPS question (0-10)
Multiple Choice Questions
Multiple Choice questions are the most common question type, and provide the ability to present a series of options to your audience. In some cases, it may be desired for the response to include more than 1 answer to a question, which is also possible.
There are no limits to the number of answers you may include, however it is best practice to limit the number of answers to no more than 5.
Rating questions provide the ability to get feedback on a particular product or service, which is commonly represented with a question similar to "How did we do?" and with the answers represented as a series of shapes, such as stars. It is commonly understood that the higher the number given, the better the rating.
Short Answer Questions
Short answer questions are commonly used to collect miscellaneous, unguided, feedback from an audience. The maximum number of characters that can be entered into a short answer question is 2000.
Picture Choice Questions
Picture choice questions act like a multiple choice question, with the answers displayed as pictures instead of text. This is very useful for surveys that have quality image assets to display as pictures.
Rank (or Stack Rank) questions provide the ability for a survey respondent to place a series of items in priority order.
Form questions can contain an unlimited number of fields, but we recommend limiting the number of fields to 3 or fewer on most surveys.
Slider questions provide the ability for a survey respondent to give an answer that lies on a spectrum. For example, many questions that might start with "How do you feel..." allow the user to define their answer on a scale between 2 endpoints. The resulting answer is then translated to a number on a scale between 0-100 for subsequent analysis
Grid Questions (Multiple Choice or Rating)
Grid questions provide for the ability to ask the same question about a series of different items. For example, "How would you rate our service on the following: Price, Quality, Cleanliness, Professionalism, etc."
Instead of creating a separate question for each item, a Grid question allows the respondent to flip through the various items within 1 question.
Net Promoter Score (NPS) Questions
The Net Promoter Score (NPS) methodology is based on asking customers a single question that is predictive of both repurchase and referral: "On a scale of zero to 10, how likely are you to recommend our business to a friend or colleague?" The survey responses provided are classified as follows: People who rate you 0 through 6 are known as Detractors, those who rate you 7 or 8 are known as Passives, and those who give you a 9 or 10 are known as Promoters.
The final Net Promoter Score (NPS) is calculated by subtracting the percentage of respondents that are labeled Detractors from the percentage of respondents that are labelled Promoters. So NPS equals the percent of promoters minus percent of detractors. The final value can range anywhere between -100 to 100.
The Noise Survey summary report automatically calculates your Net Promoter Score and displays it with a visual histogram!